Frequently asked questions
My Postmaster Tools shows Low domain reputation - what does that mean?
Low reputation means Gmail is treating a significant portion of your email as spam. Common causes: high spam complaint rates, missing DMARC, SPF failures, or a sudden volume spike from a previously quiet domain. Run an InboxGreen check first to rule out DNS authentication issues, then review your list hygiene and unsubscribe handling.
Postmaster Tools shows DMARC failing - how do I fix it?
First, check whether a DMARC record actually exists for your domain with the InboxGreen domain check.
If there is no DMARC record, create one using the DMARC Generator - start with p=none.
If DMARC exists but is failing, the issue is usually SPF or DKIM not passing alignment - InboxGreen's check will identify which one.
Why does Postmaster Tools show authentication passing but reputation is still Low?
Authentication passing means SPF, DKIM, and DMARC are technically correct. Low reputation despite passing authentication usually points to content or behavior issues: high spam complaint rate, poor list hygiene, sending to inactive or purchased addresses, or spam-trigger content. Review your unsubscribe rate, spam complaints, and engagement metrics.
How long does it take for domain reputation to recover at Gmail?
After fixing authentication issues, Gmail typically takes 1-4 weeks to update reputation scores. Postmaster Tools data has a 1-2 day lag. If authentication passes and you are sending to engaged subscribers, reputation gradually improves. Avoid large volume spikes during the recovery period.