Frequently asked questions
Will switching from SendGrid to Postmark or Mailgun improve my deliverability?
It depends on the cause of the problem. If your SPF, DKIM, or DMARC are misconfigured, switching platforms will not help because the DNS authentication problem follows your domain. If the issue is SendGrid's shared IP reputation or specific restrictions, then switching to a platform with dedicated IPs or better reputation for your use case may help. Diagnose the DNS side first before migrating.
What should my SPF record include after switching from SendGrid?
Remove the include:sendgrid.net from your SPF record and add the include for your new provider.
Common examples: include:spf.postmarkapp.com for Postmark, include:mailgun.org for Mailgun.
Check your provider's documentation for the correct include value.
Use the SPF Generator to rebuild the record cleanly.
Why do emails from my new sending platform still go to spam?
After switching, confirm that the new DKIM records are published and resolving, that SPF includes the new provider, and that DMARC passes. New sending IPs also take time to build reputation - spam folders are common during an IP warming period even with correct authentication. Run an InboxGreen check to rule out DNS issues first.
How long does it take to migrate from SendGrid?
The technical migration (API integration, DKIM/SPF DNS changes) typically takes a few hours to a day. DNS propagation for new records takes minutes to a few hours. IP reputation warming for cold or shared IPs can take 2-4 weeks of gradual volume increase for high-volume senders. For low-volume senders on dedicated IPs, warmup is minimal.