Frequently asked questions
Will switching from Mailgun to Postmark or SendGrid fix my deliverability?
It depends on the root cause. If SPF, DKIM, or DMARC are misconfigured, the same DNS authentication problems will follow your domain to any new platform. If the issue is Mailgun's shared IP reputation, rate limits, or a suspended account, switching platforms may help. Run an InboxGreen check to diagnose the DNS side before migrating.
What should my SPF record include after moving from Mailgun?
Remove include:mailgun.org and add the include for your new provider.
Common examples: include:spf.postmarkapp.com for Postmark, include:sendgrid.net for SendGrid, include:amazonses.com for Amazon SES.
Use the SPF Generator to rebuild the record cleanly with the correct syntax.
Is Mailgun free?
Mailgun offers a trial period with 100 emails/day (5,000 total). After the trial, you need a paid plan starting from $15/month for 50,000 emails. Mailgun no longer offers a permanent free tier the way it used to. If cost is the main driver, Amazon SES at $0.10 per 1,000 emails is the lowest-cost alternative at scale.
Why do emails from my new platform still go to spam after migrating from Mailgun?
After switching, confirm that the new DKIM records are published and resolving, SPF includes the new provider, and DMARC is passing. New or cold sending IPs also need an IP warming period - spam folders are common during the first few weeks even with correct authentication. Run an InboxGreen check to rule out DNS issues first.
Does Mailgun include email authentication tools?
Mailgun's domain verification panel checks whether DKIM records you published are resolving and detects basic SPF configuration. It does not check your full DMARC setup, does not generate copy-paste DNS records for your specific provider, and does not offer ongoing monitoring or alerts. InboxGreen fills all of these gaps and works alongside any sending platform.